AmTrust Mobile Solutions is an India-focussed one-stop solution provider that provides after-sales solutions to help their customers stay connected to their devices with peace of mind. From device protection and repair work to trade-in services and technical support, it offers a single window for a range of services.

AmTrust Mobile Solutions India Private Limited (“AMS”) is a 50:50 JV between AmTrust Mobile Solutions & Impact RetailTech Fund (IRT), which is promoted by EGFL.

AMS operates and offers a Device Protection Programme for the benefit of customers who purchase mobile devices, consumer electronics and home gadgets. Upon purchase of the programme, AMS provides various services, such as call centre support, access to repairers, facilitating onsite/offsite repair, and pick-up and delivery services for damaged devices.

AMS runs a customer-centric, tech-enabled service infrastructure that includes a global standard call centre (supporting 11 Indian languages), 24 x 7 online claim registration, bespoke proprietary IT platform, and free doorstep pick-up, drop and repair service pan-India.

AmTrust has built a dominant market share in India through its commitment to provide strong customer value on protection benefits, superior customer experience at time of repair request, and best-in-class channel sales support to partners.