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Home > Businesses > BPO

BPO

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A fast growing services company built on the mantra of managing customer experiences that impact the bottom line
www.aegisglobal.com/

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Founded 30 years ago Aegis India Ltd. is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels.  The Company specializes in providing customized solutions which cover the entire spectrum of end-user experiences across Business Process Management, Technology, Shared Services and Analytics, and offer engagement and delivery models which focus on creating value for clients and improving their revenues and profits.

Being present across six continents with its 37 locations across 9 countries with more than 40,000 employees, Aegis has a diverse client base, providing BPM services to over 150 clients across Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities..  Focus on certain industry sectors has enabled the Company gain operational insights into the business contexts of the processes which it manages for its clients and has allowed the Company to improve its service delivery. The Company believes that the greatest value it provides to its clients is not only the understanding of the industry in which they operate, but also the understanding of the particular challenges they face, the culture of the business or geography within which a process is operated, and the ability to improve a process through their knowledge of practices across different industries as well as an understanding of the solutions which can be implemented in the context of their clients’ operating environment.

The Company follows a “right-shoring” approach, which is to provide clients with services depending on their specific needs.



 
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