Mumbai, India: – Aegis Limited, a leading global experience management provider and part of the $17 billion Essar Group, has been named the recipient of the Silver MVP Quality Award from TMC's Customer Interaction Solutions magazine.
Sandip Sen, Global President of Customer Lifecycle Management, Aegis, said, "Aegis has earned the MVP Quality Award for a fourth consecutive year, moving from the bronze to the silver category. This progression clearly outlines our dedication and commitment to providing the best customer experience while continuously maintaining an innovative approach to quality, and offering cost-effective, high-quality solutions for many of the world's leading brands."
Customer Interaction Solutions, the leading publication in CRM, call centres and teleservices since 1982, honours companies that have displayed the highest commitment to quality, excellence and customer service with a gold, silver or bronze MVP Quality Award.
Peter Bloom, President of Global Quality and Customer Experience, Aegis said, "I am very excited with this award, as this confirms our belief in the 1Aegis global project. We are focused on standardizing our practices in various key functions across the globe and how we deliver a unified experience to our customers anywhere around the world. This award will push us further to increase operational consistency across all locations and interactions, standardize global practices, and provide distinctive customer experience."
Added Rich Tehrani, CEO, TMC, "Aegis has proven excellence in taking and improving quality measures. They have impressed our editors at Customer Interaction Solutions with their ability to build a feeling of community within their company, while providing the best service they can give to their clients. Aegis has demonstrated a true commitment to high ethical standards, stringent policies and challenging goals."
The 19th Annual MVP Quality Award winners were published in the March 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.
Founded almost 30 years ago in the US, Aegis is a global business services and experience management company committed to impacting clients' business outcomes by focusing on end user brand experience across all touch points and channels. With a presence in 12 countries, 50 locations, and with more than 55,000 employees, Aegis manages over a billion customer interactions every year for over 300 clients across verticals such as Banking, Financial Services, Insurance, Telecom, Healthcare, Travel and Hospitality, Consumer Goods, Retail, and Technology. Aegis manages, enables, extends, and enhances business experiences for its clients and their customers across consulting, technology, outsourcing, and training and education. Aegis is wholly owned by the Essar group – a $17 billion global conglomerate. For more information, visit www.aegisglobal.com, on Twitter @aegisonline or www.facebook.com/aegisglobal.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
TMC, celebrating their 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance, MSPWorld, and more. Visit TMC Events for a complete listing and further information.
Aegis media contacts
Senior Vice President – Corporate Affairs, Essar Group
Phone: +91 98167 30092
Corporate Communications, Essar Group
Phone: +91 9930 136268
Phone: +91 99-301-32305
TMC media contact
Phone: 203-852-6800, ext. 228