New center plans to employ 2,000 people
Aegis, a global business services and experience management company and part of the USD 27 billion Essar Group, today announced the launch of its new center in Peru, in the city of Lima.
The company, with headquarters in Mumbai, India, plans to hire over 800 employees in the first year and aims to reach a headcount of 2,000 in the second year.
The site, equipped with state-of-the-art technology and strategically located in the historical center of Lima, has three floors which include call center floors with over 300 seats, meeting and training rooms and sections for administrative employees as well as break rooms.
Aparup Sengupta, Managing Director and Global CEO, Aegis, said “We chose to grow in Peru for its ease of doing business, skilled labor market and economic and political stability. We are happy to become part of the community here and hope to offer the best customer experience to our clients.”
According to Sandip Sen, President of the Global Customer Life-cycle Management Business, “This is a great opportunity for us as we expand our presence in Latin America. We aim to further improve our position within Peru and create new work opportunities for the people of Peru.”
Fernando Padrón, Country Head, Latin America, Aegis, stated: “We are very excited about our entry into Peru, which adds a new dot to the Aegis Map. We will offer our services to the internal Peru market, and also to the off shore markets.”
This is Aegis’ second milestone within the region, after acquiring Actionline de Argentina in October 2010, which has over 5000 employees and 5 sites spread out in different Argentine cities.
Peruvian industry which has grown over the last few years, offers great market potential for voice services in Spanish, and also has great employment and economic development prospects.
Aegis is a global consulting, technology, outsourcing and training & education company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 53 locations across 12 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking, Financial Services & Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by the Essar Group, a USD 27 billion conglomerate.
Aegis media contacts
Kevin Nolan, Senior Director & Head- Marketing, Americas
Phone: +1- 214-505-9732
Shaily Vaswani, Vice President - Corporate Communications
Phone: +91 99-301-32305