Dallas, Texas and Mumbai, India: Aegis, a global business services and experience management company, today announcedthat it has been ranked 14th on the International Association of Outsourcing Professionals’ (IAOP®) ‘2012 Global Outsourcing 100®’. Aegis has been continuously climbing up in this global ranking of outsourcing service providers, from 26th in 2009to 14th in 2012.
The Global Outsourcing 100, in its seventh year currently, is an annual ranking by IAOP of the world’s best outsourcing service providers and serves as an essential reference for companies seeking new and expanded relationships with the best outsourcing services providers. The applications sent by service providers are judged by an independent panel of experienced outsourcing buyers on four critical characteristics- size and growth, customer references, organizational competencies, and management capabilities. Featuring in The Global Outsourcing 100 list is a matter of pride for outsourcing service providers, as it helps prospective buyers shortlist preferred vendors on the basis of an independent, objective assessment.
Other than being cast as a Leader in the Global Outsourcing 100, Aegis was also cited in various sub-categories in the 2012 listings, including ‘Best Leaders in Revenue Growth’, ‘Best Leaders in Number of Employees’, ‘Best 10 Leaders - Health Care’,‘Best 20 Leaders - Financial Services (Banking, Markets)’,‘Best 20 Leaders – Telecommunications’,‘Best 20 Leaders - Customer Relationship Management Services’, ‘Best 20 Leaders - Information/Communication Technology Services’, ‘Best 20 Companies - Financial Management Services’, ‘Best 5 Leaders in Australia/New Zealand’, ‘Best 20 Leaders in US’, and ‘Best Companies in India’.
"Our rising rank in the Global Outsourcing 100 for the fourth consecutive year is a testimony of our global delivery model and drive to provide exceptional customer experience, as well as the mark we have created in the global outsourcing industry,” said Sandip Sen, President of Customer Lifecycle Management, Aegis. "We established vertical-centric services early on in our lifespan, and these are quite matured now to meet clients’ expectations of an end-to-end service. Our strong customer references before the IAOP panel also indicate that our customers appreciate the standards of our service quality."
“Aegis is an outsourcing company with deep commitment to delivering outstanding customer experience. It is this strategic focus that is transforming our client relationships to business partnerships. Our obsession with the customer's customer is the foundation for our consistent trajectory up the IAOP rankings”, said Anil Modi, Chief Marketing Officer, Aegis.
“In today’s economy, it is more important than ever for outsourcing end users to be able to easily identify and select the right company for their outsourcing needs,” said IAOP Chairman, Michael Corbett. “Aegis continues to be a proven Leader in the outsourcing industry.”
Aegis is a global consulting, technology, outsourcing and training & education Company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 55 locations across 13 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking, Financial Services & Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by the Essar Group, a USD 27 billion conglomerate.
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit http://www.IAOP.org
Aegis Media Contacts
Vice President – Corporate Communications
T: +91 22 6744 8810
M: +91 9930132305
Senior Manager – Corporate Communications
T: +91 99301 34016
M: +91 226744 8840
Senior Director, Marketing
IAOP Media Contact:
IAOP Manager, Media & Communications
T: +1.845.452.0600, ext. 122