Aegis Limited, a leading global business process outsourcing (BPO) provider and part of the Essar Group, today announced that Aegis has been included in the Gartner Magic Quadrant (MQ) for CRM Contact Center BPO for North America, report published in December 2009 by Gartner.
Aparup Sengupta, Managing Director and CEO Aegis Limited, said, “I am pleased that Aegis qualified for the inclusion criteria of Gartner MQ North America. Aegis operates as a global player with significant growth in its North American operations in the last four years. We are committed to provide our customers with right-shoring solutions that enable them to enhance end-user experience. We have exhibited an aggressive growth strategy through a judicial mix of organic and inorganic growth. We continue to be committed to global markets by offering the benefits of global delivery model, deep domain expertise and comprehensive and flexible solution offerings.”
According to the Gartner report, "The market for CRM contact center (BPO) continues to expand as buyers shift their focus from simple cost containment to include revenue generation and service improvements. It is important for buyers to evaluate service providers with the most relevant and consistent information available."
Gartner’s inclusion criteria for this North American Magic Quadrant include demonstrating revenue derived from clients in North America, minimum revenue of $350 million and a minimum of 20,000 CRM contact center BPO full-time-equivalent (FTE) agents. Apart from these criteria, the companies considered for this Magic Quadrant have to demonstrate a blend of business, organizational, industry, technical and project management expertise and ability for innovation.
This Magic Quadrant research evaluates service providers on their CRM contact center BPO capabilities in North America. This research aims to assess BPO service provider's ability to recruit, train, manage, deploy and retain agents to support CRM contact center processes for enterprise or government clients in North America.
Aegis is a global leader in business process outsourcing (BPO) and has over two decades of leadership in customer lifecycle management. Built on the mantra of personalized solutions and the co-creation of value, Aegis is one of the fastest growing BPO companies in the world. An Essar Group enterprise, Aegis offers the benefits of a global delivery model, strong financial strength, deep industry expertise, comprehensive and flexible solution offerings, and a rich international talent pool. Aegis services more than 135 clients from 40 delivery centers with more than 39,000 employees across India, the Philippines, the United States, Costa Rica, Kenya, Sri Lanka, Australia and South Africa. For more information, please visit http://www.aegisglobal.com/.
About the Magic Quadrant
The Gartner Magic Quadrant is copyrighted 2009 by Gartner, Inc, and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Manish Kedia, Sr VP Corporate Affairs, Essar
Telephone: (+91 098) 1973 0092
Manisha Awasthi, Corporate Communications
Telephone: (+91 098) 3394 5761
Peter Hargittay, Aegis Marketing Americas
Telephone: +310 824 6182